Aeilus, the Value Stream Management Framework and its management organization, and its subsidiaries worldwide with the best products and services available recognize that building a long-term business relationship with you depends greatly on trust. We provide this Privacy Policy to describe how we collect, use, store, share, and otherwise process your personal information in relation to our Sites, products, services, events, and experiences that reference this Privacy Policy (together, the "Offerings"). Subject to the information provided in this Privacy Policy, we have structured our Sites so that, in general, you can visit Aeilus on the web without identifying yourself or revealing any personal information. Once you provide us with personal information (name, address, e-mail address, phone number, etc.), you can be assured that it will only be used to support your customer relationship with us or as otherwise set out in this Privacy Policy.
How we collect and use your personal information
We collect your personal information in the course of providing the Offerings to you.When you use Aeilus's products/services to provide you with the functionality of our Offerings, you need to authorize us to collect and use the necessary personal information. If you refuse to provide such essential personal information, you will not be able to use our products/services appropriately.
In some cases, we may collect and use your personal information from third parties (e.g., our service providers and partners) that legally retain your personal data within the scope of your consent. We process your personal information following the contract with the third party, this Privacy Policy, and the relevant laws and regulations. If you refuse to allow third parties to collect and use your personal information in the provision of our services, you may not be able to use some of our Offerings.
In other cases, we may also collect information by automated means. For example, we may use browser cookies and similar technologies on our website and in the communication we send to you. You may manage or delete cookies according to your preferences. This information will not be used for any purpose other than that described in this Privacy Policy.
Please note that by providing your personal information voluntarily when using our services (e.g., filling in user information, submitting user feedback, etc.), you agree that we will process the relevant personal information you have voluntarily provided to the extent necessary to meet your needs.
Here are the types of personal information we collect and the specific scenarios and purposes of the processing of each piece of personal information:
|
Personal Information Processed |
Scenario and Purpose |
Necessity to Process and Consequence of Refusal |
|
Name Primary Country Username Password Security Questions Education Academic Education Professional Education Management Experience Management Experience Reference contact name and email Examination details Home address Name on Identification Name on certificate Email address Phone number Examination location Examination Accommodations |
Register candidates for exams and complete settlement and payment of online training and certificate renewal. Aeilus does not store the payment information. |
The information is necessary to provide basic functions and to fulfill the transaction between you and Aeilus. Failure to complete settlement and payment will result in an inability to register for and take exams. |
|
Name Certification status Mobile phone number Address Telephone number |
To provide reminders for certification renewal notice via email, phone call, cellphone text message and to provide professional development unit event information. |
Unable to get a reminder for certification renewal notice via cellphone text message, phone call, email; and Unable to get professional development unit (PDU) event information for certification renewal via email and cellphone text message. |
How We Use the Personal Information Collected
Aeilus uses your information to better understand your needs and provide you with better service. Aeilus will not disclose your personal information to others outside Aeilus without your permission, otherwise prescribed by laws and administrative regulations. Such Aeilus entities and/or business partners are governed by our privacy policies concerning the use of this data and are bound by this Privacy Policy and applicable confidentiality agreements and entrustment agreements.Specifically, the usage includes the following scenario:
1. Sending information about our products, services, events, and for other promotional purposes
With your consent, as a benefit to Aeilus customers and certificate holders, Aeilus will (at no charge) include your name and relevant biographical information in the Aeilus directories. From time to time, we may also contact you for market research purposes or to provide you with marketing information we think would be of interest. Aeilus will not reveal your personal information publicly or to any third party (except as stated below) unless we receive your permission to do so. For example, the Aeilus registration application includes a question asking if you want your name included in mailing lists, Aeilus announcement lists, and Aeilus directories. Your name will not be used for any such purpose unless you affirmatively request Aeilus to do so. In addition, if at any time you would like to have your name removed from Aeilus lists and/or directories, you may opt-out of such contact via our customer registration and certification applications, registration forms or web pages, or at the bottom of online or off-line communications from us.
2. Operating, improving, and maintaining our business, products, and services
We use the personal information you provide to us to operate our business. The information is processed to complete the transactions requested by you, to communicate back to you, and to offer and update you on Aeilus services and benefits.
3. General survey and analysis purposes
We use data about how users use the features and services of our Sites and service to understand user behavior and preferences. We or our service providers, on behalf of us, may use the information on how long the average user spends on our Sites or which pages or features get the most attention to make our Sites and other products and services more useful to you; to provide you with more effective customer service; to make the Sites or services easier to use by eliminating the need for you to repeatedly enter the same information; to perform research and analysis aimed at improving our products, services, and technologies. But such arrangements and presentations are not specific to individual users.
4. Protecting others' rights, property, or safety
To improve the security of your use of Aeilus products/services, to protect you or other users or the public from harm to your personal property, to better prevent security risks such as phishing sites, fraud, network vulnerabilities, computer viruses, network attacks, network intrusions, and to more accurately identify violations of laws, regulations or rules of relevant agreements, we will obtain your device information as authorized by you, network information (IP address, etc.), browser information (including browser type) and so on. We will use this personal information to determine, detect and prevent security incidents in the aggregate, including to prevent or detect fraud, abuse, and illegal use and to enforce court orders, governmental requirements, or applicable laws.
5. Exceptions to obtaining consent
Subject to laws and regulations, we may collect and use your personal information without your consent in the following circumstances:
(1) where it is necessary for the formation and performance of a contract to which you are a party;
(2) where it is necessary for the performance of a legal duty or legal obligation;
(3) to respond to a public health emergency or in an emergency to protect your or other person’s life, health or property;
(4) to carry out news reporting, public opinion supervision, and other similar acts for the public interest, and the handling of your personal information is within reasonable limits;
(5) to process your personal information that you have disclosed on your own or that has been lawfully disclosed by others within a reasonable range in accordance with the provisions of the laws;
(6) other circumstances as provided for by laws and administrative regulations.
Where we intend to process your personal information for a purpose other than the purpose for which it was collected, we will provide you with information regarding the purpose for the processing, as well as other relevant information, prior to processing your personal information for the new purpose.
How we share, transfer, and publicly disclose your personal information.
1. SharingWe will not share your personal information with any company, organization, or individual except in the following circumstances:
(1) sharing where necessary to fulfill a legal obligation: we may share your personal information as required by law or regulation, as necessary for litigation or dispute resolution, or as requested by administrative or judicial authorities in accordance with the law, and as necessary to fulfill other legal obligations; or
(2) sharing with your consent: We may share your personal information with other parties after obtaining your individual consent.
Aeilus will not disclose your personal information to a third party outside of Aeilus without your permission, otherwise prescribed by laws and administrative regulations. Unless we have your permission or are required by law, we will only share your personal information with other Aeilus entities and/or business partners who are acting on our behalf to help us to provide you with our products and services. Such Aeilus entities and/or business partners are governed by our privacy policies with respect to the use of this data and are bound by this Privacy Policy and applicable confidentiality agreements and entrustment agreements. The confidentiality agreements and entrustment agreements with the entrusted parties contain the legally required contents, including protective measures and the rights and obligations of both parties.
2. Transfer
We will not transfer your personal information to external parties except where:
(1) your express consent is obtained; or
(2) we need to transfer your personal information that we handle due to a merger, demerger, dissolution, being declared bankrupt, etc. In such cases, we will inform you of the name and contact details of the recipient of your personal information, and we will ask them to continue to honor our commitment to protect your personal information. If such recipients process your personal information for a purpose or in a manner that is outside the scope of your previous authorization and consent to us, such recipients will seek your authorization and consent again.
3. Public disclosure
We will not disclose your personal information publicly except where:
(1) your express consent is obtained; or
(2) your personal information is publicly disclosed in accordance with the provisions of laws and regulations or in accordance with the mandatory requirements of government agencies, regulatory authorities, or judicial bodies.
Your Rights
You have rights to the following:
1. To request access to and rectify the personal information we hold about you
You have the right to access, supplement or rectify your personal information at any time by accessing your Aeilus account via the Aeilus Sites. If you discover that your personal information collected, stored, used, or disclosed by us is incorrect or needs to be updated, or under other circumstances, as required by law or regulation, you may request that your personal information be corrected, but in any case, you must ensure that the data you provide is true and accurate, and you will be liable for any loss we suffer as a result of providing incorrect, inaccurate or incomplete information. You will be liable for any loss suffered by us as a result of providing incorrect, inaccurate, or incomplete information.
If you wish to access, supplement or rectify other personal information about yourself, or if you encounter difficulties in exercising your rights as described above, you may do so by sending an email to dpo@aeilus.tech, and we will respond to your request promptly after verifying your identity, except where otherwise required by law or regulation or as otherwise agreed in this Privacy Policy.
2. To request that we delete your personal information
We will delete your personal information on our own initiative in the following cases (if we do not delete it, you have the right to request that we do so):
(1) the purpose of the processing has been fulfilled, cannot be fulfilled, or is no longer necessary to be fulfilled;
(2) We cease to provide Aeilus'es products or services, or the retention period has expired;
(3) You withdraw your consent;
(4) Other circumstances as provided for by law or administrative regulations.
You hereby agree that once a request for deletion has been responded to, your personal information will be deleted or anonymized unless otherwise provided for by law, regulation, or normative document. Please also be aware that we may not delete the corresponding information from the backup system immediately but will do so when the backup system is updated.
3. To request that we restrict or block the processing of your personal information
Please be aware that in order for you to use Aeilus products and/or services properly, you will need to provide us with respectively necessary personal information. If you have an Aeilus account, you can opt out of receiving marketing communications. This choice regarding communications from Aeilus may be offered on our customer registration and certification applications, registration forms or web pages, or at the bottom of online or offline communications from us. If you have any difficulty exercising your choices, please send your request to dpo@aeilus.tech.
4. Under certain circumstances, to receive personal information about you that we store and transmit to another without hindrance from us, including requesting that we provide your personal information directly to another, i.e., a right to data portability
You have the right to copy or request the transfer of your personal information by reaching out to dpo@aeilus.tech, and we will provide it promptly. If you request the transfer of your personal information to a processor of your personal information designated by you, we will provide the means to do so if the conditions set by the competent authorities are met.
5. Where we previously obtained your consent, to withdraw consent to processing your personal information.
You may give or withdraw your authorized consent at any time in relation to the personal information that we have collected based on your consent. You may change the scope of your authorization for us to continue collecting your personal information or withdraw your authorization by asking to delete the information or via sending your request to dpo@aeilus.tech. You may also withdraw your full authorization for us to continue collecting your personal information by canceling your account. However, please note that we may not be able to respond to your request to withdraw your consent or authorization for certain types of personal information, such as information that is necessary to perform the essential functions of Aeilus'es products/services, or that is necessary for us to fulfill our obligations under applicable laws and regulations. Except in such cases where we are unable to respond, when you withdraw your consent or authorization, we will no longer process the corresponding personal information, but your decision to withdraw your consent or authorization will not affect the processing of personal information that we have previously carried out on the basis of your consent or authorization.
6. Cancellation of your account
If you wish to cancel your Aeilus account, you may do so by contacting dpo@aeilus.tech to delete the account.
You should note that the act of canceling your account is irreversible, and we, therefore, recommend that you choose to cancel your account carefully.
Please be aware that Aeilus may be unable to afford these rights to you under certain circumstances, such as if we are legally prevented from doing so. In principle, we do not charge a fee for your reasonable request. We may explain to you the reasons for requests that are not directly related to your identity or unwarranted duplication of information, or that require excessive technical means (for example, requiring the development of new systems or fundamental changes to current practices), pose a risk to the legitimate rights of others or are impractical. If you have any questions, comments, or suggestions about your rights as a subject of personal information, or if you would like us to explain this policy, you may also contact us in the manner set out in this Privacy Policy. We will provide you with a prompt explanation.
Security
Aeilus is committed to ensuring the security of your information. To prevent unauthorized access or disclosure, maintain data accuracy, and ensure the appropriate use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online. We use data encryption technology to help protect against the loss, misuse, or alteration of your sensitive credit or debit card information. We use technology compliant with industry-standard to encrypt the connection between you and our systems for the transmission of any credit or debit card information you input online, and we use encryption protection for any payment authorizations for transactions we request through any channel.
Any unauthorized access to or use of any of our Sites and other products and services or to the information collected and maintained by us should be immediately brought to our attention by contacting dpo@aeilus.tech.
Your access to some services and content is password protected. We recommend that you do not divulge your password to anyone. Aeilus will never ask you for your password in an unsolicited phone call or in an unsolicited email. You should not disclose your username and password to others.
Unfortunately, the internet environment can be guaranteed to be 100% secure. Accordingly, despite our best efforts to protect your personal information, Aeilus cannot completely ensure or warrant the security of any information you transmit to us or to or from our online products or services. You transmit all such information at your own risk. However, once we receive your transmission, we make our best effort to ensure its security on our systems.
Additional Web Site Issues
1. How Aeilus Uses Technology to Improve Your Site Experience
Aeilus uses cookies and web beacons (described below) to collect information about the pages you view, the links you click, and other actions you take on our Sites and services. Additionally, we collect certain standard information that your browser sends to every website you visit, such as your IP address, browser type and language, access times, and referring website addresses. We also deliver advertisements and provide website analytics tools on non-Aeilus sites and services, and we may collect information about page views on these third-party sites as well.
Most aggregate information is collected via cookies, web beacons, and other technical methods. Web beacons (also known as clear gifs), in conjunction with cookies, are used to compile statistics about site usage. Web beacons are small pieces of data that are embedded in images on the pages of websites or applications. We or our service providers use these technical methods to analyze the traffic patterns on our Sites, such as the frequency with which our users visit various parts of our Sites, and to measure site effectiveness or use of online products and services. We also use Web beacons in HTML emails that we send our visitors who have agreed to receive emails from us to determine whether our recipients have opened those emails and/or clicked on links in those emails. If you choose to furnish Aeilus with personally identifiable information, this information can be associated with the data stored in the cookies or Web beacons. These technical methods may involve the transmission of information either directly to us or to our service providers. These technical methods allow us to make our Sites and other products and services, and any emails you have agreed to receive, more interesting to you. You may render some Web beacons unusable by rejecting their associated cookies.
We also use cookies to store, and sometimes to track, user information. Cookies, by themselves, do not tell us your email address or other personal information unless you choose to provide this information to us by, for example, registering or subscribing to our Sites. A cookie is a small amount of data that is sent to your browser from a Web server and stored on your computer's hard drive. A cookie contains a unique number that allows our Sites to recognize your computer. We use both temporary and persistent cookies; a temporary cookie tracks visitor activity during a session or visit, and it expires when you close your browser. We use them to provide continuity for your visit as you visit Site pages. Persistent cookies allow us to keep track of your username and password (if you are a subscriber) so you don't have to re-enter that information each time you visit. The Help function on most browsers contains information on how to set your browser to notify you before accepting cookies or to disable cookies entirely.
You can also choose to be warned by your computer every time a cookie is sent or to turn off all cookies, which you can do through your browser and the browser settings on your device. Each browser is slightly different, so please check your browser's help menu for the correct way to modify your cookies. If you turn off cookies, you may not be able to use many of the features that help our websites run more efficiently, and some of our services may not function properly, so you won't be able to take advantage of various features on our Sites that are available to other visitors.
2. Links to Third Party Websites
Links to third-party websites are provided solely as a convenience to you. If you use these links, you will leave the Sites. Aeilus has not reviewed all of these third-party sites and does not control and is not responsible for any of these sites, their content, or their privacy policies. Thus, Aeilus does not endorse or make any representations about them, any information, software, or other products or materials found there, or any results that may be obtained from using them. If you decide to access any of the third-party sites linked to the Sites, you do this entirely at your own risk.
Retention of Information
Your personal information will be kept for as long as reasonably necessary to achieve the purposes described in this Privacy Policy (unless a longer retention period is required by applicable law). In general, this means that we will also keep your personal information for as long as you maintain an Aeilus account. For personal information relating to certificate renewal and other services we provide, this reasonable period will be longer to allow us to meet our legal obligations.
Storage of Personal Information
Currently, the personal information we collect is stored within the Cyprus Republic and/or in countries outside of Cyprus (e.g., Russia). As we provide our products or services through resources and servers located in Cyprus and/or in Russia, and as necessary to enter into and perform contracts to which you are a party, your personal information may be transferred to or may be accessed by individuals or organizations from jurisdictions other than the jurisdiction in which you use the products or services, subject to relevant laws and regulations. The laws of these countries may not provide the same level of protection for personal information as is provided within Russia. In such cases, we will take reasonable steps to ensure that your personal information is protected to the same extent as it is in Russia. At the same time, we will complete the necessary security assessments or perform other data management responsibilities required by applicable laws and regulations when possible.
How do we protect the personal information of minors
Please be aware that we protect the security of the personal information of minors in accordance with the requirements of the applicable laws and regulations. Although we do not intend to proactively acquire minors’ personal information, in some cases, we may not be able to identify the age of our users. Therefore, we ask minors under the age of 18 not to provide us with personal information such as their names, contact addresses, and telephone numbers. If we have evidence that you have breached this agreement, we reserve the right to stop providing Aeilus products/services to you.
If you are under the age of 18, Aeilus requires prior written consent from your parent or guardian before using our products and/or services. Aeilus protects the personal information of minors in accordance with applicable laws and regulations.
If we find ourselves collecting the personal information of a minor without the consent of a verifiable parent or legal guardian, we will attempt to delete it as soon as possible. If you are a parent or guardian of a minor and have any questions, comments, or concerns about matters relating to the personal information of a minor in your care, please contact us as set out in this Privacy Policy under "Contact and Feedback".
Contact and Feedback
If you have any questions or comments regarding our privacy practices, please contact dpo@aeilus.tech.